DrChrono: Why am I receiving this error message?

Is one of your team members receiving an error message when trying to open OutcomeMD in DrChrono?

If so, do the following:

• What role is the user?
  • Role = Provider
    • Please submit a ticket via Helpscout or contact your customer success rep
      • Include the following in your ticket:
  • Login email of the user account is experiencing the issue:
  • Date issue occurred:
  • Times it has occurred since the date it started:
  • Role = Staff
    • At this time, the integration does not support Staff accounts. Please log in using a Provider account.